After-Sales Service

At ICUSA we are committed to the quality of our products and the satisfaction of our customers.

Warranty Request Process

To request a warranty on any of our products, follow these steps:

1. Gather the relevant documentation: purchase invoice, photos of the product and a detailed description of the problem.
2. Contact your assigned technical advisor or our customer service department.
3. Provide the requested information to start the evaluation process.
4. Our technical team will evaluate the claim within a maximum of 10 business days.

Response Times

We commit to responding to all claims within no more than 10 business days from receipt of all the necessary documentation.

Contact

For more information about our claims process, contact: reclamaciones@icusa.com.mx